Zamcab Help

Using Zamcab as a Customer

This section explains how to book rides, use the Live Map, view recommended routes, make payments, and manage your bookings.

Booking a ride

• Go to Bookings from the main menu.
• Choose your city, vehicle option, and pickup/drop-off locations.
• Click Calculate Distance & Fare to see the estimated trip distance and fare.
• Click Create Booking to submit your request.
• Only customers can create bookings. Drivers and administrators can view bookings but cannot create or pay for them.

Using the Live Map

• The Live Map is available to customers for precise pickup and drop-off selection.
• Select your city and vehicle category first.
• Click the map or a location marker once to choose your PICKUP point, then click again to choose your DROP-OFF point.
• The system fills in the pickup and drop-off addresses and coordinates automatically.
• Click Calculate Distance & Fare before creating the booking.
• The distance is based on the recommended driving route between your selected points, and the final fare is recalculated by Zamcab before the booking is saved.
• If you select a point very close to an existing location, Zamcab may reuse that existing location to keep the locations list accurate.

Viewing a recommended route

• On the Bookings page, find your booking and click View Route in the Route column.
• This opens Google Maps with driving directions from your pickup point to your drop-off point.
• You can use the route to confirm the pickup and drop-off locations or follow the journey.
• Route links are available for bookings that have valid pickup and drop-off coordinates.

Paying for a booking

• Open Bookings and find your booking in the list.
• If the booking is eligible for payment, you will see a Pay button and, where available, a Pay with Cash option.
• Click Pay and follow the on-screen instructions to complete payment.
• Only customers can pay for their own bookings.

Viewing your bookings

• The Bookings page shows your bookings and their status: Pending, Confirmed, In Progress, Completed, or Cancelled.
• Customers see only their own bookings.
• Paid bookings are marked as Paid in the Payment column.
• Use View Route to open the recommended driving route for a booking.

Suggestions & queries

• If you have feedback, suggestions, or queries, use the Suggestions feature.
• Select a subject, describe your suggestion or query, and submit it.
• Administrators review suggestions and update their status, such as Open, In Review, or Resolved.

Using Zamcab as a Driver

This section explains how to view assigned rides, follow a recommended route, start and complete trips, and understand your earnings and payouts.

Viewing assigned rides

• Log in and go to your Driver Dashboard.
• Your dashboard shows bookings assigned to you, including customer details, pickup and drop-off information, fare, and booking status.
• Drivers see only bookings assigned to them.

Using a recommended route

• For an assigned, confirmed, or in-progress booking, click Start Recommended Route.
• Google Maps will open with driving directions from the booking’s pickup point to its drop-off point.
• Use this before picking up the passenger or while travelling to the destination.
• The route button is not shown for completed or cancelled bookings.

Starting and completing a ride

• When you arrive to collect the passenger, click Start Trip. This changes the booking status to In Progress.
• When you drop off the passenger, click Complete. This changes the booking status to Completed.
• After completion, the customer can pay for the ride if payment has not yet been made.
• You can have only one active trip at a time.

Cash payments

• If the customer is not using the app or is paying physically, use the available cash-payment option to record the payment.
• Recording cash payment ensures the booking is marked as paid and earnings are tracked.

Earnings and payouts

• Your earnings are tracked and visible in your driver dashboard or earnings section.
• Payouts are processed by Zamcab according to the applicable schedule and your chosen payout method.
• You can view your payout history and status, such as Pending or Paid.

Disputes & suggestions

• If you have an issue with a booking, fare, or payout, create a Dispute from your dashboard or the relevant booking screen.
• Provide a clear subject and description so administrators can investigate.
• You can also submit general feedback through Suggestions.

Using Zamcab as an Administrator

This section covers managing bookings, drivers, cities, locations, payouts, disputes, suggestions, and location quality.

Managing bookings

• The Bookings page shows bookings according to your role: city admins see bookings in their city, while super admins see all bookings.
• You can filter bookings and review pickup, drop-off, distance, fare, status, and payment details.
• You can assign drivers, update booking statuses, and manage booking records.
• Administrators cannot create or pay for bookings; only customers can do this.

Managing drivers and cities

• Use the relevant admin pages to add or edit cities, locations, and vehicle categories.
• Ensure drivers are associated with the correct city so that availability, assignment, and reporting work correctly.
• On the Drivers page, you can review driver details and manage driver status where permitted.
• Driver payout details are managed by super admins.

Managing locations

• The Existing Locations list shows each location’s ID, city, latitude, longitude, address, type, status, and available actions.
• Latitude and Longitude make it easier to identify duplicate, invalid, or misplaced location records.
• Locations created from the Live Map are checked against existing active locations in the same city.
• If a new Live Map point is within 30 metres of an existing active location, the existing location is reused.
• If it is between 30 and 75 metres away, the new location is created and marked as a Possible duplicate for administrator review.
• When reviewing duplicates, keep the record with the clearer name and address, then deactivate the weaker duplicate rather than deleting it if bookings may reference it.
• Also review locations whose coordinates appear far outside their assigned city.

Payouts and reconciliation

• The Driver Payouts section supports creating payouts, marking them as paid, and reviewing payout history.
• The Payment Reconciliation area helps review paid and unpaid bookings and maintain consistent financial records.
• Administrators reconcile and review payments; they do not create or pay for bookings.

Disputes & suggestions

• Drivers can raise disputes about bookings or earnings.
• Customers and drivers can submit suggestions or feedback.
• Administrators can review, filter, and update disputes and suggestions, including Open, In Review, Resolved, and Rejected statuses.
• City admins see records for their city, while super admins see all records.